{"id":1826,"date":"2026-09-24T13:35:14","date_gmt":"2026-09-24T13:35:14","guid":{"rendered":"https:\/\/hub10.eks-intec.de\/?page_id=1826"},"modified":"2026-09-24T13:35:54","modified_gmt":"2026-09-24T13:35:54","slug":"support","status":"publish","type":"page","link":"https:\/\/eks-intec.com\/de\/support\/","title":{"rendered":"support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1826\" class=\"elementor elementor-1826\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5653ac e-flex e-con-boxed e-con e-parent\" data-id=\"e5653ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fdba02 elementor-widget elementor-widget-html\" data-id=\"0fdba02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div id=\"eks-su\" class=\"eks-su\" aria-label=\"EKS InTec Support\">\r\n    <style>\r\n        #eks-su,\r\n        #eks-su * {\r\n            box-sizing: border-box;\r\n        }\r\n\r\n        #eks-su {\r\n            --navy: #000b27;\r\n            --blue: #0956a0;\r\n            --blue-dark: #06447f;\r\n            --sky: #38a8e0;\r\n            --cyan: #67c3eb;\r\n            --copy: #526176;\r\n            --muted: #8190a5;\r\n            --hair: rgba(9, 86, 160, .13);\r\n            --line: rgba(9, 86, 160, .16);\r\n            --surface: #f3f8fb;\r\n            --surface-strong: #e9f3f9;\r\n            --white: #ffffff;\r\n            --radius-l: 28px;\r\n            --radius-m: 20px;\r\n            --radius-s: 14px;\r\n            width: 100%;\r\n            overflow: clip;\r\n            color: var(--navy);\r\n            background: var(--white);\r\n            font-family: \"Poppins\", -apple-system, BlinkMacSystemFont, \"Segoe UI\", Arial, sans-serif;\r\n            -webkit-font-smoothing: antialiased;\r\n        }\r\n\r\n        \/* PLACEHOLDER HIGHLIGHT \u2014 delete this rule once all %%\u2026%% values are replaced *\/\r\n        #eks-su .eks-su__ph {\r\n            padding: 0 4px;\r\n            border-radius: 4px;\r\n            background: #fff1a8;\r\n            color: #5a4700;\r\n        }\r\n\r\n        #eks-su a {\r\n            color: inherit;\r\n            text-decoration: none;\r\n        }\r\n\r\n        #eks-su button,\r\n        #eks-su a {\r\n            font: inherit;\r\n        }\r\n\r\n        #eks-su img,\r\n        #eks-su svg {\r\n            display: block;\r\n            max-width: 100%;\r\n        }\r\n\r\n        #eks-su .eks-su__wrap {\r\n            width: min(calc(100% - 48px), 1240px);\r\n            margin-inline: auto;\r\n        }\r\n\r\n        #eks-su .eks-su__section {\r\n            padding-block: clamp(84px, 9vw, 136px);\r\n        }\r\n\r\n        #eks-su .eks-su__section--tight {\r\n            padding-block: clamp(64px, 7vw, 104px);\r\n        }\r\n\r\n        #eks-su .eks-su__section--surface {\r\n            background: var(--surface);\r\n        }\r\n\r\n        \/* ---------- type ---------- *\/\r\n\r\n        #eks-su .eks-su__kicker {\r\n            margin: 0 0 14px;\r\n            color: var(--blue);\r\n            font-size: 15px;\r\n            font-weight: 500;\r\n            line-height: 1.4;\r\n        }\r\n\r\n        #eks-su .eks-su__heading {\r\n            max-width: 20ch;\r\n            margin: 0;\r\n            color: var(--navy);\r\n            font-size: clamp(34px, 4.2vw, 56px);\r\n            font-weight: 600;\r\n            letter-spacing: -.034em;\r\n            line-height: 1.07;\r\n        }\r\n\r\n        #eks-su .eks-su__heading--small {\r\n            max-width: 22ch;\r\n            font-size: clamp(30px, 3.3vw, 44px);\r\n            line-height: 1.12;\r\n        }\r\n\r\n        #eks-su .eks-su__lead {\r\n            max-width: 62ch;\r\n            margin: 20px 0 0;\r\n            color: var(--copy);\r\n            font-size: clamp(17px, 1.3vw, 19px);\r\n            line-height: 1.66;\r\n        }\r\n\r\n        \/* ---------- actions ---------- *\/\r\n\r\n        #eks-su .eks-su__actions {\r\n            display: flex;\r\n            flex-wrap: wrap;\r\n            gap: 14px 28px;\r\n            align-items: center;\r\n            margin-top: 30px;\r\n        }\r\n\r\n        #eks-su .eks-su__button,\r\n        #eks-su .eks-su__button:visited {\r\n            display: inline-flex;\r\n            min-height: 48px;\r\n            padding: 12px 24px;\r\n            border: 1px solid var(--blue);\r\n            border-radius: 980px;\r\n            justify-content: center;\r\n            align-items: center;\r\n            color: var(--white) !important;\r\n            background: var(--blue) !important;\r\n            cursor: pointer;\r\n            font-size: 15px;\r\n            font-weight: 500;\r\n            line-height: 1.2;\r\n            transition: background 200ms ease, border-color 200ms ease;\r\n        }\r\n\r\n        #eks-su .eks-su__button:hover,\r\n        #eks-su .eks-su__button:focus-visible {\r\n            color: var(--white) !important;\r\n            border-color: var(--blue-dark);\r\n            background: var(--blue-dark) !important;\r\n        }\r\n\r\n        #eks-su .eks-su__button--ghost,\r\n        #eks-su .eks-su__button--ghost:visited {\r\n            color: var(--blue) !important;\r\n            border-color: rgba(9, 86, 160, .32);\r\n            background: transparent !important;\r\n        }\r\n\r\n        #eks-su .eks-su__button--ghost:hover,\r\n        #eks-su .eks-su__button--ghost:focus-visible {\r\n            color: var(--blue) !important;\r\n            border-color: var(--blue);\r\n            background: rgba(9, 86, 160, .06) !important;\r\n        }\r\n\r\n        #eks-su .eks-su__button--light,\r\n        #eks-su .eks-su__button--light:visited {\r\n            color: var(--navy) !important;\r\n            border-color: var(--white);\r\n            background: var(--white) !important;\r\n        }\r\n\r\n        #eks-su .eks-su__button--light:hover,\r\n        #eks-su .eks-su__button--light:focus-visible {\r\n            color: var(--navy) !important;\r\n            border-color: #dff2fb;\r\n            background: #dff2fb !important;\r\n        }\r\n\r\n        #eks-su .eks-su__link,\r\n        #eks-su .eks-su__link:visited {\r\n            display: inline-flex;\r\n            gap: 4px;\r\n            align-items: center;\r\n            color: var(--blue) !important;\r\n            font-size: 15px;\r\n            font-weight: 500;\r\n        }\r\n\r\n        #eks-su .eks-su__link::after {\r\n            content: \"\\203A\";\r\n            font-size: 19px;\r\n            line-height: 1;\r\n            transform: translateY(-1px);\r\n            transition: transform 200ms ease;\r\n        }\r\n\r\n        #eks-su .eks-su__link:hover::after,\r\n        #eks-su .eks-su__link:focus-visible::after {\r\n            transform: translate(3px, -1px);\r\n        }\r\n\r\n        #eks-su .eks-su__link--light,\r\n        #eks-su .eks-su__link--light:visited {\r\n            color: var(--white) !important;\r\n        }\r\n\r\n        \/* Buttons that look like text links (mail reveal, send by e-mail) *\/\r\n        #eks-su button.eks-su__link {\r\n            padding: 0;\r\n            border: 0;\r\n            background: transparent;\r\n            cursor: pointer;\r\n            text-align: left;\r\n        }\r\n\r\n        #eks-su .eks-su__channel--primary .eks-su__link,\r\n        #eks-su .eks-su__channel--primary .eks-su__link:visited {\r\n            color: var(--white) !important;\r\n        }\r\n\r\n        #eks-su .eks-su__protected {\r\n            word-break: break-all;\r\n        }\r\n\r\n        #eks-su a:focus-visible,\r\n        #eks-su button:focus-visible,\r\n        #eks-su summary:focus-visible {\r\n            outline: 2px solid var(--sky);\r\n            outline-offset: 4px;\r\n            border-radius: 6px;\r\n        }\r\n\r\n        \/* ---------- hero ---------- *\/\r\n\r\n        #eks-su .eks-su__hero {\r\n            padding-block: clamp(110px, 12vw, 172px) clamp(70px, 8vw, 110px);\r\n            background: linear-gradient(180deg, #ffffff 0%, var(--surface) 100%);\r\n            text-align: center;\r\n        }\r\n\r\n        #eks-su .eks-su__hero-title {\r\n            margin: 0 auto;\r\n            color: var(--navy);\r\n            font-size: clamp(46px, 6.6vw, 90px);\r\n            font-weight: 600;\r\n            letter-spacing: -.045em;\r\n            line-height: 1;\r\n        }\r\n\r\n        #eks-su .eks-su__hero-copy {\r\n            max-width: 54ch;\r\n            margin: 24px auto 0;\r\n            color: var(--copy);\r\n            font-size: clamp(17px, 1.4vw, 20px);\r\n            line-height: 1.62;\r\n        }\r\n\r\n        #eks-su .eks-su__tiles {\r\n            display: grid;\r\n            margin-top: clamp(48px, 6vw, 76px);\r\n            grid-template-columns: repeat(4, 1fr);\r\n            gap: 16px;\r\n            text-align: left;\r\n        }\r\n\r\n        #eks-su .eks-su__tile,\r\n        #eks-su .eks-su__tile:visited {\r\n            display: flex;\r\n            min-height: 220px;\r\n            padding: 28px 26px 26px;\r\n            border-radius: var(--radius-m);\r\n            flex-direction: column;\r\n            color: var(--navy) !important;\r\n            background: var(--white) !important;\r\n            box-shadow: 0 1px 0 rgba(9, 86, 160, .06), 0 18px 40px -30px rgba(0, 32, 67, .35);\r\n            transition: transform 200ms ease, box-shadow 200ms ease;\r\n        }\r\n\r\n        #eks-su .eks-su__tile:hover,\r\n        #eks-su .eks-su__tile:focus-visible {\r\n            transform: translateY(-3px);\r\n            box-shadow: 0 1px 0 rgba(9, 86, 160, .06), 0 26px 50px -30px rgba(0, 32, 67, .45);\r\n        }\r\n\r\n        #eks-su .eks-su__tile svg {\r\n            width: 40px;\r\n            height: 40px;\r\n            margin-bottom: 26px;\r\n            color: var(--blue);\r\n        }\r\n\r\n        #eks-su .eks-su__tile h2 {\r\n            margin: 0 0 6px;\r\n            color: var(--navy);\r\n            font-size: 19px;\r\n            font-weight: 600;\r\n            letter-spacing: -.018em;\r\n            line-height: 1.3;\r\n        }\r\n\r\n        #eks-su .eks-su__tile p {\r\n            margin: 0 0 18px;\r\n            color: var(--copy);\r\n            font-size: 14px;\r\n            line-height: 1.55;\r\n        }\r\n\r\n        #eks-su .eks-su__tile-more {\r\n            display: inline-flex;\r\n            gap: 4px;\r\n            margin-top: auto;\r\n            align-items: center;\r\n            color: var(--blue);\r\n            font-size: 14px;\r\n            font-weight: 500;\r\n        }\r\n\r\n        #eks-su .eks-su__tile-more::after {\r\n            content: \"\\203A\";\r\n            font-size: 18px;\r\n            line-height: 1;\r\n            transform: translateY(-1px);\r\n        }\r\n\r\n        #eks-su .eks-su__urgent {\r\n            display: flex;\r\n            flex-wrap: wrap;\r\n            gap: 10px 22px;\r\n            margin: 28px auto 0;\r\n            padding: 18px 24px;\r\n            border-radius: var(--radius-s);\r\n            justify-content: center;\r\n            align-items: center;\r\n            color: var(--navy);\r\n            background: var(--white);\r\n            font-size: 15px;\r\n            line-height: 1.5;\r\n        }\r\n\r\n        #eks-su .eks-su__urgent strong {\r\n            font-weight: 600;\r\n        }\r\n\r\n        #eks-su .eks-su__urgent-dot {\r\n            display: inline-block;\r\n            width: 8px;\r\n            height: 8px;\r\n            margin-right: 10px;\r\n            border-radius: 50%;\r\n            background: #e0512f;\r\n            box-shadow: 0 0 0 4px rgba(224, 81, 47, .16);\r\n            vertical-align: middle;\r\n        }\r\n\r\n        \/* ---------- channels ---------- *\/\r\n\r\n        #eks-su .eks-su__channels {\r\n            display: grid;\r\n            margin-top: clamp(46px, 5vw, 70px);\r\n            grid-template-columns: repeat(4, 1fr);\r\n            gap: 16px;\r\n        }\r\n\r\n        #eks-su .eks-su__channel {\r\n            display: flex;\r\n            padding: 30px 28px 30px;\r\n            border-radius: var(--radius-m);\r\n            flex-direction: column;\r\n            background: var(--surface);\r\n        }\r\n\r\n        #eks-su .eks-su__channel--primary {\r\n            color: var(--white);\r\n            background: linear-gradient(150deg, #064984 0%, #1376b7 56%, #66c2e9 100%);\r\n        }\r\n\r\n        #eks-su .eks-su__channel-best {\r\n            color: var(--blue);\r\n            font-size: 14px;\r\n            font-weight: 500;\r\n        }\r\n\r\n        #eks-su .eks-su__channel--primary .eks-su__channel-best {\r\n            color: #d8f3ff;\r\n        }\r\n\r\n        #eks-su .eks-su__channel h3 {\r\n            margin: 20px 0 10px;\r\n            color: var(--navy);\r\n            font-size: 22px;\r\n            font-weight: 600;\r\n            letter-spacing: -.028em;\r\n            line-height: 1.22;\r\n        }\r\n\r\n        #eks-su .eks-su__channel--primary h3 {\r\n            color: var(--white);\r\n        }\r\n\r\n        #eks-su .eks-su__channel p {\r\n            margin: 0 0 22px;\r\n            color: var(--copy);\r\n            font-size: 15px;\r\n            line-height: 1.62;\r\n        }\r\n\r\n        #eks-su .eks-su__channel--primary p {\r\n            color: rgba(255, 255, 255, .86);\r\n        }\r\n\r\n        #eks-su .eks-su__channel-detail {\r\n            margin-top: auto;\r\n            padding-top: 18px;\r\n            border-top: 1px solid var(--hair);\r\n            color: var(--navy);\r\n            font-size: 15px;\r\n            font-weight: 500;\r\n            line-height: 1.5;\r\n        }\r\n\r\n        #eks-su .eks-su__channel--primary .eks-su__channel-detail {\r\n            border-color: rgba(255, 255, 255, .26);\r\n            color: var(--white);\r\n        }\r\n\r\n        #eks-su .eks-su__channel-detail small {\r\n            display: block;\r\n            margin-top: 4px;\r\n            color: var(--muted);\r\n            font-size: 13px;\r\n            font-weight: 400;\r\n        }\r\n\r\n        #eks-su .eks-su__channel--primary .eks-su__channel-detail small {\r\n            color: rgba(255, 255, 255, .72);\r\n        }\r\n\r\n        #eks-su .eks-su__channel-detail a {\r\n            color: inherit !important;\r\n            text-decoration: underline;\r\n            text-decoration-color: rgba(9, 86, 160, .3);\r\n            text-underline-offset: 3px;\r\n        }\r\n\r\n        #eks-su .eks-su__channel--primary .eks-su__channel-detail a {\r\n            text-decoration-color: rgba(255, 255, 255, .45);\r\n        }\r\n\r\n        \/* ---------- topic splits ---------- *\/\r\n\r\n        #eks-su .eks-su__split {\r\n            display: grid;\r\n            grid-template-columns: minmax(0, .9fr) minmax(0, 1.1fr);\r\n            gap: clamp(40px, 6vw, 92px);\r\n            align-items: start;\r\n        }\r\n\r\n        #eks-su .eks-su__split-intro {\r\n            position: sticky;\r\n            top: 120px;\r\n        }\r\n\r\n        #eks-su .eks-su__chips {\r\n            display: flex;\r\n            flex-wrap: wrap;\r\n            gap: 8px;\r\n            margin-top: 26px;\r\n        }\r\n\r\n        #eks-su .eks-su__chips span {\r\n            padding: 7px 13px;\r\n            border: 1px solid var(--line);\r\n            border-radius: 980px;\r\n            color: var(--navy);\r\n            background: var(--white);\r\n            font-size: 13px;\r\n            font-weight: 500;\r\n        }\r\n\r\n        #eks-su .eks-su__product-mark {\r\n            display: grid;\r\n            width: 60px;\r\n            height: 60px;\r\n            margin-bottom: 26px;\r\n            border-radius: 16px;\r\n            place-items: center;\r\n            background: var(--white);\r\n            box-shadow: 0 12px 30px -20px rgba(0, 32, 67, .4);\r\n        }\r\n\r\n        #eks-su .eks-su__product-mark img {\r\n            width: 36px;\r\n            height: 36px;\r\n            object-fit: contain;\r\n        }\r\n\r\n        #eks-su .eks-su__topics {\r\n            display: grid;\r\n            border-top: 1px solid var(--hair);\r\n        }\r\n\r\n        #eks-su .eks-su__topic {\r\n            padding: 24px 0 26px;\r\n            border-bottom: 1px solid var(--hair);\r\n        }\r\n\r\n        #eks-su .eks-su__topic h3 {\r\n            margin: 0 0 7px;\r\n            color: var(--navy);\r\n            font-size: 19px;\r\n            font-weight: 600;\r\n            letter-spacing: -.018em;\r\n            line-height: 1.35;\r\n        }\r\n\r\n        #eks-su .eks-su__topic p {\r\n            margin: 0;\r\n            max-width: 56ch;\r\n            color: var(--copy);\r\n            font-size: 15px;\r\n            line-height: 1.65;\r\n        }\r\n\r\n        \/* ---------- licensing + purchase ---------- *\/\r\n\r\n        #eks-su .eks-su__duo {\r\n            display: grid;\r\n            gap: 20px;\r\n            grid-template-columns: repeat(2, 1fr);\r\n        }\r\n\r\n        #eks-su .eks-su__duo-card {\r\n            display: flex;\r\n            padding: clamp(32px, 4vw, 50px);\r\n            border-radius: var(--radius-l);\r\n            flex-direction: column;\r\n            background: var(--white);\r\n        }\r\n\r\n        #eks-su .eks-su__duo-card svg {\r\n            width: 42px;\r\n            height: 42px;\r\n            margin-bottom: 24px;\r\n            color: var(--blue);\r\n        }\r\n\r\n        #eks-su .eks-su__duo-card h2 {\r\n            margin: 0 0 12px;\r\n            color: var(--navy);\r\n            font-size: clamp(27px, 2.8vw, 36px);\r\n            font-weight: 600;\r\n            letter-spacing: -.032em;\r\n            line-height: 1.14;\r\n        }\r\n\r\n        #eks-su .eks-su__duo-card > p {\r\n            max-width: 46ch;\r\n            margin: 0 0 24px;\r\n            color: var(--copy);\r\n            font-size: 16px;\r\n            line-height: 1.68;\r\n        }\r\n\r\n        #eks-su .eks-su__plain-list {\r\n            display: grid;\r\n            margin: 0;\r\n            padding: 0;\r\n            border-top: 1px solid var(--hair);\r\n            list-style: none;\r\n        }\r\n\r\n        #eks-su .eks-su__plain-list li {\r\n            padding: 15px 0;\r\n            border-bottom: 1px solid var(--hair);\r\n            color: var(--navy);\r\n            font-size: 15px;\r\n            line-height: 1.5;\r\n        }\r\n\r\n        #eks-su .eks-su__plain-list li small {\r\n            display: block;\r\n            margin-top: 3px;\r\n            color: var(--copy);\r\n            font-size: 14px;\r\n            line-height: 1.55;\r\n        }\r\n\r\n        #eks-su .eks-su__duo-card .eks-su__actions {\r\n            margin-top: auto;\r\n            padding-top: 28px;\r\n        }\r\n\r\n        \/* ---------- request helper (interactive) ---------- *\/\r\n\r\n        #eks-su .eks-su__helper {\r\n            margin-top: clamp(44px, 5vw, 66px);\r\n            overflow: hidden;\r\n            border-radius: var(--radius-l);\r\n            background: var(--white);\r\n            box-shadow: 0 30px 80px -50px rgba(0, 32, 67, .45);\r\n        }\r\n\r\n        #eks-su .eks-su__helper-bar {\r\n            display: flex;\r\n            flex-wrap: wrap;\r\n            gap: 16px;\r\n            padding: 22px clamp(22px, 3vw, 36px);\r\n            border-bottom: 1px solid var(--hair);\r\n            justify-content: space-between;\r\n            align-items: center;\r\n        }\r\n\r\n        #eks-su .eks-su__helper-label {\r\n            color: var(--navy);\r\n            font-size: 15px;\r\n            font-weight: 600;\r\n        }\r\n\r\n        #eks-su .eks-su__segments {\r\n            display: inline-flex;\r\n            flex-wrap: wrap;\r\n            padding: 4px;\r\n            border-radius: 980px;\r\n            background: var(--surface);\r\n        }\r\n\r\n        #eks-su .eks-su__segment {\r\n            min-height: 40px;\r\n            padding: 9px 18px;\r\n            border: 0;\r\n            border-radius: 980px;\r\n            color: var(--copy);\r\n            background: transparent;\r\n            cursor: pointer;\r\n            font-size: 14px;\r\n            font-weight: 500;\r\n            transition: background 180ms ease, color 180ms ease, box-shadow 180ms ease;\r\n        }\r\n\r\n        #eks-su .eks-su__segment[aria-selected=\"true\"] {\r\n            color: var(--navy);\r\n            background: var(--white);\r\n            box-shadow: 0 2px 10px -4px rgba(0, 32, 67, .3);\r\n        }\r\n\r\n        #eks-su .eks-su__helper-panel {\r\n            display: grid;\r\n            padding: clamp(28px, 3.6vw, 46px);\r\n            grid-template-columns: minmax(0, .9fr) minmax(0, 1.1fr);\r\n            gap: clamp(28px, 4vw, 56px);\r\n        }\r\n\r\n        #eks-su .eks-su__helper-panel + .eks-su__helper-panel {\r\n            border-top: 1px solid var(--hair);\r\n        }\r\n\r\n        #eks-su .eks-su__helper-panel[hidden] {\r\n            display: none;\r\n        }\r\n\r\n        #eks-su .eks-su__helper-panel h3 {\r\n            margin: 0 0 16px;\r\n            color: var(--navy);\r\n            font-size: 21px;\r\n            font-weight: 600;\r\n            letter-spacing: -.02em;\r\n            line-height: 1.3;\r\n        }\r\n\r\n        #eks-su .eks-su__check {\r\n            display: grid;\r\n            margin: 0;\r\n            padding: 0;\r\n            list-style: none;\r\n        }\r\n\r\n        #eks-su .eks-su__check li {\r\n            position: relative;\r\n            padding: 11px 0 11px 30px;\r\n            border-bottom: 1px solid var(--hair);\r\n            color: var(--navy);\r\n            font-size: 15px;\r\n            line-height: 1.5;\r\n        }\r\n\r\n        #eks-su .eks-su__check li::before {\r\n            position: absolute;\r\n            top: 15px;\r\n            left: 2px;\r\n            width: 14px;\r\n            height: 8px;\r\n            border-bottom: 2px solid var(--blue);\r\n            border-left: 2px solid var(--blue);\r\n            content: \"\";\r\n            transform: rotate(-45deg);\r\n        }\r\n\r\n        #eks-su .eks-su__template {\r\n            display: flex;\r\n            flex-direction: column;\r\n        }\r\n\r\n        #eks-su .eks-su__template pre {\r\n            flex: 1 1 auto;\r\n            margin: 0;\r\n            padding: 22px 24px;\r\n            overflow-x: auto;\r\n            border-radius: var(--radius-s);\r\n            color: var(--navy);\r\n            background: var(--surface);\r\n            font-family: inherit;\r\n            font-size: 14px;\r\n            line-height: 1.75;\r\n            white-space: pre-wrap;\r\n        }\r\n\r\n        #eks-su .eks-su__template-actions {\r\n            display: flex;\r\n            flex-wrap: wrap;\r\n            gap: 12px 24px;\r\n            margin-top: 18px;\r\n            align-items: center;\r\n        }\r\n\r\n        #eks-su .eks-su__copy-status {\r\n            min-height: 1.4em;\r\n            color: var(--blue);\r\n            font-size: 14px;\r\n            font-weight: 500;\r\n        }\r\n\r\n        \/* ---------- remote steps (real sequence) ---------- *\/\r\n\r\n        #eks-su .eks-su__band {\r\n            color: var(--white);\r\n            background: var(--navy);\r\n        }\r\n\r\n        #eks-su .eks-su__band .eks-su__heading {\r\n            color: var(--white);\r\n        }\r\n\r\n        #eks-su .eks-su__band .eks-su__lead {\r\n            color: rgba(255, 255, 255, .7);\r\n        }\r\n\r\n        #eks-su .eks-su__steps {\r\n            display: grid;\r\n            margin-top: clamp(46px, 5vw, 70px);\r\n            grid-template-columns: repeat(4, 1fr);\r\n            column-gap: 30px;\r\n        }\r\n\r\n        #eks-su .eks-su__step {\r\n            padding: 24px 0 0;\r\n            border-top: 2px solid rgba(255, 255, 255, .18);\r\n        }\r\n\r\n        #eks-su .eks-su__step:first-child {\r\n            border-top-color: var(--sky);\r\n        }\r\n\r\n        #eks-su .eks-su__step span {\r\n            display: block;\r\n            margin-bottom: 10px;\r\n            color: rgba(255, 255, 255, .55);\r\n            font-size: 14px;\r\n            font-weight: 500;\r\n        }\r\n\r\n        #eks-su .eks-su__step h3 {\r\n            margin: 0 0 8px;\r\n            color: var(--white);\r\n            font-size: 19px;\r\n            font-weight: 600;\r\n            letter-spacing: -.02em;\r\n            line-height: 1.3;\r\n        }\r\n\r\n        #eks-su .eks-su__step p {\r\n            margin: 0;\r\n            max-width: 32ch;\r\n            color: rgba(255, 255, 255, .66);\r\n            font-size: 14px;\r\n            line-height: 1.62;\r\n        }\r\n\r\n        #eks-su .eks-su__band-note {\r\n            max-width: 70ch;\r\n            margin: clamp(36px, 4vw, 52px) 0 0;\r\n            color: rgba(255, 255, 255, .62);\r\n            font-size: 15px;\r\n            line-height: 1.7;\r\n        }\r\n\r\n        #eks-su .eks-su__band-note strong {\r\n            color: var(--white);\r\n            font-weight: 500;\r\n        }\r\n\r\n        \/* ---------- self help ---------- *\/\r\n\r\n        #eks-su .eks-su__resources {\r\n            display: grid;\r\n            gap: 16px;\r\n            margin-top: clamp(40px, 5vw, 62px);\r\n            grid-template-columns: repeat(3, 1fr);\r\n        }\r\n\r\n        #eks-su .eks-su__resource,\r\n        #eks-su .eks-su__resource:visited {\r\n            display: block;\r\n            padding: 30px 30px 32px;\r\n            border-radius: var(--radius-m);\r\n            color: var(--navy) !important;\r\n            background: var(--surface) !important;\r\n            transition: background 200ms ease;\r\n        }\r\n\r\n        #eks-su .eks-su__resource:hover,\r\n        #eks-su .eks-su__resource:focus-visible {\r\n            background: var(--surface-strong) !important;\r\n        }\r\n\r\n        #eks-su .eks-su__resource h3 {\r\n            margin: 0 0 8px;\r\n            color: var(--navy);\r\n            font-size: 20px;\r\n            font-weight: 600;\r\n            letter-spacing: -.022em;\r\n            line-height: 1.3;\r\n        }\r\n\r\n        #eks-su .eks-su__resource p {\r\n            margin: 0 0 18px;\r\n            color: var(--copy);\r\n            font-size: 14px;\r\n            line-height: 1.6;\r\n        }\r\n\r\n        #eks-su .eks-su__resource-more {\r\n            display: inline-flex;\r\n            gap: 4px;\r\n            align-items: center;\r\n            color: var(--blue);\r\n            font-size: 15px;\r\n            font-weight: 500;\r\n        }\r\n\r\n        #eks-su .eks-su__resource-more::after {\r\n            content: \"\\203A\";\r\n            font-size: 18px;\r\n            line-height: 1;\r\n            transform: translateY(-1px);\r\n        }\r\n\r\n        \/* ---------- faq ---------- *\/\r\n\r\n        #eks-su .eks-su__faq {\r\n            display: grid;\r\n            grid-template-columns: minmax(0, .62fr) minmax(0, 1.38fr);\r\n            gap: clamp(32px, 5vw, 76px);\r\n            align-items: start;\r\n        }\r\n\r\n        #eks-su .eks-su__faq-list {\r\n            border-top: 1px solid var(--hair);\r\n        }\r\n\r\n        #eks-su .eks-su__faq-item {\r\n            border-bottom: 1px solid var(--hair);\r\n        }\r\n\r\n        #eks-su .eks-su__faq-item summary {\r\n            position: relative;\r\n            padding: 24px 46px 24px 0;\r\n            color: var(--navy);\r\n            cursor: pointer;\r\n            font-size: 18px;\r\n            font-weight: 500;\r\n            letter-spacing: -.012em;\r\n            line-height: 1.45;\r\n            list-style: none;\r\n        }\r\n\r\n        #eks-su .eks-su__faq-item summary::-webkit-details-marker {\r\n            display: none;\r\n        }\r\n\r\n        #eks-su .eks-su__faq-item summary::after {\r\n            position: absolute;\r\n            top: 50%;\r\n            right: 2px;\r\n            width: 15px;\r\n            height: 15px;\r\n            margin-top: -8px;\r\n            background: var(--blue);\r\n            content: \"\";\r\n            clip-path: polygon(43% 0, 57% 0, 57% 43%, 100% 43%, 100% 57%, 57% 57%, 57% 100%, 43% 100%, 43% 57%, 0 57%, 0 43%, 43% 43%);\r\n            transition: transform 220ms ease;\r\n        }\r\n\r\n        #eks-su .eks-su__faq-item[open] summary::after {\r\n            transform: rotate(135deg);\r\n        }\r\n\r\n        #eks-su .eks-su__faq-answer {\r\n            max-width: 68ch;\r\n            padding: 0 46px 26px 0;\r\n            color: var(--copy);\r\n            font-size: 15px;\r\n            line-height: 1.72;\r\n        }\r\n\r\n        \/* ---------- cta ---------- *\/\r\n\r\n        #eks-su .eks-su__cta {\r\n            padding: clamp(56px, 7vw, 92px);\r\n            border-radius: clamp(24px, 2.6vw, 34px);\r\n            color: var(--white);\r\n            background: linear-gradient(140deg, #064782 0%, #0b65a8 56%, #49b4df 100%);\r\n        }\r\n\r\n        #eks-su .eks-su__cta h2 {\r\n            max-width: 18ch;\r\n            margin: 0;\r\n            color: var(--white);\r\n            font-size: clamp(34px, 4.4vw, 58px);\r\n            font-weight: 600;\r\n            letter-spacing: -.04em;\r\n            line-height: 1.06;\r\n        }\r\n\r\n        #eks-su .eks-su__cta p {\r\n            max-width: 56ch;\r\n            margin: 22px 0 0;\r\n            color: rgba(255, 255, 255, .82);\r\n            font-size: 17px;\r\n            line-height: 1.7;\r\n        }\r\n\r\n        \/* ---------- responsive ---------- *\/\r\n\r\n        @media (max-width: 1080px) {\r\n            #eks-su .eks-su__tiles,\r\n            #eks-su .eks-su__channels {\r\n                grid-template-columns: repeat(2, 1fr);\r\n            }\r\n\r\n            #eks-su .eks-su__split,\r\n            #eks-su .eks-su__faq,\r\n            #eks-su .eks-su__helper-panel {\r\n                grid-template-columns: 1fr;\r\n            }\r\n\r\n            #eks-su .eks-su__split-intro {\r\n                position: static;\r\n            }\r\n\r\n            #eks-su .eks-su__steps {\r\n                grid-template-columns: repeat(2, 1fr);\r\n                row-gap: 32px;\r\n            }\r\n\r\n            #eks-su .eks-su__resources {\r\n                grid-template-columns: repeat(2, 1fr);\r\n            }\r\n        }\r\n\r\n        @media (max-width: 760px) {\r\n            #eks-su .eks-su__duo {\r\n                grid-template-columns: 1fr;\r\n            }\r\n\r\n            #eks-su .eks-su__helper-bar {\r\n                align-items: stretch;\r\n                flex-direction: column;\r\n            }\r\n\r\n            #eks-su .eks-su__segments {\r\n                display: flex;\r\n                overflow-x: auto;\r\n                flex-wrap: nowrap;\r\n                scrollbar-width: none;\r\n            }\r\n\r\n            #eks-su .eks-su__segments::-webkit-scrollbar {\r\n                display: none;\r\n            }\r\n\r\n            #eks-su .eks-su__segment {\r\n                flex: 0 0 auto;\r\n            }\r\n        }\r\n\r\n        @media (max-width: 590px) {\r\n            #eks-su .eks-su__wrap {\r\n                width: calc(100% - 32px);\r\n            }\r\n\r\n            #eks-su .eks-su__section {\r\n                padding-block: 72px;\r\n            }\r\n\r\n            #eks-su .eks-su__hero {\r\n                padding-top: 88px;\r\n            }\r\n\r\n            #eks-su .eks-su__tiles,\r\n            #eks-su .eks-su__channels,\r\n            #eks-su .eks-su__steps,\r\n            #eks-su .eks-su__resources {\r\n                grid-template-columns: 1fr;\r\n            }\r\n\r\n            #eks-su .eks-su__tile {\r\n                min-height: 0;\r\n            }\r\n\r\n            #eks-su .eks-su__urgent {\r\n                justify-content: flex-start;\r\n                text-align: left;\r\n            }\r\n\r\n            #eks-su .eks-su__actions {\r\n                align-items: stretch;\r\n                flex-direction: column;\r\n                gap: 14px;\r\n            }\r\n\r\n            #eks-su .eks-su__button {\r\n                width: 100%;\r\n            }\r\n\r\n            #eks-su .eks-su__cta {\r\n                padding: 44px 24px;\r\n            }\r\n        }\r\n    <\/style>\r\n\r\n    <header class=\"eks-su__hero\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap\">\r\n            <p class=\"eks-su__kicker\">Support<\/p>\r\n            <h1 class=\"eks-su__hero-title\">How can we help?<\/h1>\r\n            <p class=\"eks-su__hero-copy\">Help with RF::SUITE software, RF::FSBox hardware, licenses and purchasing. Choose a topic or contact our support team directly.<\/p>\r\n\r\n            <nav class=\"eks-su__tiles\" aria-label=\"Support topics\">\r\n                <a class=\"eks-su__tile\" href=\"#eks-su-software\">\r\n                    <svg viewBox=\"0 0 40 40\" aria-hidden=\"true\"><path d=\"M20 5 35 13 20 21 5 13z M5 20l15 8 15-8 M5 27l15 8 15-8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linejoin=\"round\" stroke-linecap=\"round\"\/><\/svg>\r\n                    <h2>RF::SUITE software<\/h2>\r\n                    <p>Installation, updates, models, connectors and error messages.<\/p>\r\n                    <span class=\"eks-su__tile-more\">Software support<\/span>\r\n                <\/a>\r\n                <a class=\"eks-su__tile\" href=\"#eks-su-fsbox\">\r\n                    <svg viewBox=\"0 0 40 40\" aria-hidden=\"true\"><rect x=\"5\" y=\"10\" width=\"30\" height=\"20\" rx=\"3\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"\/><path d=\"M11 30v4M29 30v4M11 17h6M11 22h10\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\"\/><circle cx=\"28\" cy=\"18\" r=\"2\" fill=\"currentColor\"\/><\/svg>\r\n                    <h2>RF::FSBox hardware<\/h2>\r\n                    <p>Setup, network configuration, firmware and device issues.<\/p>\r\n                    <span class=\"eks-su__tile-more\">Hardware support<\/span>\r\n                <\/a>\r\n                <a class=\"eks-su__tile\" href=\"#eks-su-licensing\">\r\n                    <svg viewBox=\"0 0 40 40\" aria-hidden=\"true\"><circle cx=\"14\" cy=\"20\" r=\"7\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"\/><path d=\"M21 20h14M30 20v5M35 20v4\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\"\/><\/svg>\r\n                    <h2>Licenses and activation<\/h2>\r\n                    <p>Activate, move, renew or troubleshoot a license.<\/p>\r\n                    <span class=\"eks-su__tile-more\">License help<\/span>\r\n                <\/a>\r\n                <a class=\"eks-su__tile\" href=\"#eks-su-purchase\">\r\n                    <svg viewBox=\"0 0 40 40\" aria-hidden=\"true\"><path d=\"M5 8h5l4 18h17l4-13H12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linejoin=\"round\" stroke-linecap=\"round\"\/><circle cx=\"16\" cy=\"32\" r=\"2.2\" fill=\"currentColor\"\/><circle cx=\"29\" cy=\"32\" r=\"2.2\" fill=\"currentColor\"\/><\/svg>\r\n                    <h2>Purchase and quotes<\/h2>\r\n                    <p>License models, quotes, orders and invoices.<\/p>\r\n                    <span class=\"eks-su__tile-more\">Purchasing help<\/span>\r\n                <\/a>\r\n            <\/nav>\r\n\r\n            <p class=\"eks-su__urgent\"><span><span class=\"eks-su__urgent-dot\" aria-hidden=\"true\"><\/span><strong>Production or commissioning stopped?<\/strong> Call us and have your customer or license number ready.<\/span><a class=\"eks-su__link\" href=\"#eks-su-contact\" data-su-phone=\"%%PHONE_REVERSED%%\">Show the hotline number<\/a><\/p>\r\n        <\/div>\r\n    <\/header>\r\n\r\n    <section class=\"eks-su__section\" id=\"eks-su-contact\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap\">\r\n            <h2 class=\"eks-su__heading\">Four ways to reach support.<\/h2>\r\n            <p class=\"eks-su__lead\">Pick the channel that fits the urgency of your issue. Software and hardware requests are handled by the same support team.<\/p>\r\n\r\n            <div class=\"eks-su__channels\">\r\n                <article class=\"eks-su__channel eks-su__channel--primary\">\r\n                    <span class=\"eks-su__channel-best\">Best for urgent issues<\/span>\r\n                    <h3>Phone hotline<\/h3>\r\n                    <p>When a problem blocks production, commissioning or a running test, talk to someone right away.<\/p>\r\n                    <div class=\"eks-su__channel-detail\">\r\n                        <a class=\"eks-su__link\" href=\"#eks-su-contact\" data-su-phone=\"%%PHONE_REVERSED%%\">Show the hotline number<\/a>\r\n                        <small><span class=\"eks-su__ph\">%%SUPPORT_HOURS%%<\/span> \u2014 please have your customer or license number ready<\/small>\r\n                    <\/div>\r\n                <\/article>\r\n                <article class=\"eks-su__channel\">\r\n                    <span class=\"eks-su__channel-best\">Best for detailed questions<\/span>\r\n                    <h3>E-mail and ticket<\/h3>\r\n                    <p>Describe the issue, attach logs or screenshots. Use the request helper below for a prepared e-mail.<\/p>\r\n                    <div class=\"eks-su__channel-detail\">\r\n                        <button class=\"eks-su__link eks-su__protected\" type=\"button\" data-su-mail=\"ed.cetni-ske|troppus\">Show support e-mail address<\/button>\r\n                        <noscript><span>support [at] eks-intec [dot] de<\/span><\/noscript>\r\n                        <small>Or open a ticket in the <a href=\"%%PORTAL_URL%%\">customer portal<\/a><\/small>\r\n                    <\/div>\r\n                <\/article>\r\n                <article class=\"eks-su__channel\">\r\n                    <span class=\"eks-su__channel-best\">Best for self-service<\/span>\r\n                    <h3>Customer portal<\/h3>\r\n                    <p>Installers, updates, release notes, documentation and an overview of your tickets.<\/p>\r\n                    <div class=\"eks-su__channel-detail\">\r\n                        <a href=\"%%PORTAL_URL%%\"><span class=\"eks-su__ph\">Open the customer portal<\/span><\/a>\r\n                        <small>Login with your customer account<\/small>\r\n                    <\/div>\r\n                <\/article>\r\n                <article class=\"eks-su__channel\">\r\n                    <span class=\"eks-su__channel-best\">Best when we need to see it<\/span>\r\n                    <h3>Remote support<\/h3>\r\n                    <p>A support engineer looks at your system together with you in a shared session.<\/p>\r\n                    <div class=\"eks-su__channel-detail\">\r\n                        By appointment via hotline or ticket\r\n                        <small>Tool: <span class=\"eks-su__ph\">%%REMOTE_TOOL%%<\/span><\/small>\r\n                    <\/div>\r\n                <\/article>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"eks-su__section eks-su__section--surface\" id=\"eks-su-software\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap eks-su__split\">\r\n            <div class=\"eks-su__split-intro\">\r\n                <p class=\"eks-su__kicker\">RF::SUITE software<\/p>\r\n                <h2 class=\"eks-su__heading eks-su__heading--small\">Help with installation, projects and daily use.<\/h2>\r\n                <p class=\"eks-su__lead\">Our support team works with the RF::SUITE tools in real projects. Questions can be about the software itself or about how to solve a specific task with it.<\/p>\r\n                <div class=\"eks-su__chips\" aria-label=\"Supported RF::SUITE software\">\r\n                    <span>RF::YAMS<\/span><span>RF::ViPer<\/span><span>RF::RobSim<\/span><span>RF::SCOUT<\/span><span>RF::GUARD<\/span><span>RF::EdDi<\/span>\r\n                <\/div>\r\n                <div class=\"eks-su__actions\">\r\n                    <a class=\"eks-su__button\" href=\"#eks-su-prepare\">Prepare a software request<\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"eks-su__topics\">\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>Installation and updates<\/h3>\r\n                    <p>System requirements, first installation, updating to a new version and moving to a new computer.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>Error messages and crashes<\/h3>\r\n                    <p>Unexpected behavior, error dialogs or crashes. Log files and the exact version help us most.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>PLC, robot and fieldbus connections<\/h3>\r\n                    <p>Connecting real or virtual controllers, robot systems and connectors to your RF::SUITE environment.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>Models and projects<\/h3>\r\n                    <p>Questions about building, structuring or debugging models, libraries and project files.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>Performance<\/h3>\r\n                    <p>Slow simulations, large models or timing issues in connected setups.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>Feature requests and feedback<\/h3>\r\n                    <p>Ideas for improvements or missing functions. We pass them on to the development team.<\/p>\r\n                <\/article>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"eks-su__section\" id=\"eks-su-fsbox\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap eks-su__split\">\r\n            <div class=\"eks-su__split-intro\">\r\n                <div class=\"eks-su__product-mark\">\r\n                    <img decoding=\"async\" src=\"https:\/\/eks-intec.com\/wp-content\/uploads\/2026\/05\/fsbox-icon-1.svg\" alt=\"RF::FSBox logo\" loading=\"lazy\">\r\n                <\/div>\r\n                <p class=\"eks-su__kicker\">RF::FSBox hardware<\/p>\r\n                <h2 class=\"eks-su__heading eks-su__heading--small\">Get your fieldbus simulation running again.<\/h2>\r\n                <p class=\"eks-su__lead\">RF::FSBox links real automation hardware with the virtual environment. When it does not behave as expected, the cause can be in the device, the network or the configuration. We help you find it.<\/p>\r\n                <div class=\"eks-su__actions\">\r\n                    <a class=\"eks-su__button\" href=\"#eks-su-prepare\" data-su-jump=\"fsbox\">Prepare a hardware request<\/a>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"eks-su__topics\">\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>Setup and network configuration<\/h3>\r\n                    <p>Initial setup, IP addresses and integration into your test or engineering network.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>PROFINET and PROFIBUS devices<\/h3>\r\n                    <p>Simulated devices are not found, do not exchange data or show unexpected states.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>Firmware and software updates<\/h3>\r\n                    <p>Checking the installed version and updating the device safely.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__topic\">\r\n                    <h3>Defective hardware<\/h3>\r\n                    <p>If a device appears to be damaged, open a ticket. We clarify the diagnosis with you and agree on the next steps, including repair or replacement.<\/p>\r\n                <\/article>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"eks-su__section eks-su__section--surface\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap eks-su__duo\">\r\n            <article class=\"eks-su__duo-card\" id=\"eks-su-licensing\">\r\n                <svg viewBox=\"0 0 40 40\" aria-hidden=\"true\"><circle cx=\"14\" cy=\"20\" r=\"7\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"\/><path d=\"M21 20h14M30 20v5M35 20v4\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\"\/><\/svg>\r\n                <p class=\"eks-su__kicker\">Licenses and activation<\/p>\r\n                <h2>Keep your licenses working.<\/h2>\r\n                <p>Most license issues are solved quickly once we have the license ID and the exact error message.<\/p>\r\n                <ul class=\"eks-su__plain-list\">\r\n                    <li>Activating a new license<small>First activation after purchase or on a new installation.<\/small><\/li>\r\n                    <li>Moving a license to another computer<small>Tell us your license ID and we explain the options for your license type.<\/small><\/li>\r\n                    <li>Renewal and extension<small>Licenses that are about to expire or need additional modules.<\/small><\/li>\r\n                    <li>Activation errors<small>Error messages during activation or at program start.<\/small><\/li>\r\n                <\/ul>\r\n                <div class=\"eks-su__actions\">\r\n                    <a class=\"eks-su__button\" href=\"#eks-su-prepare\" data-su-jump=\"license\">Prepare a license request<\/a>\r\n                <\/div>\r\n            <\/article>\r\n\r\n            <article class=\"eks-su__duo-card\" id=\"eks-su-purchase\">\r\n                <svg viewBox=\"0 0 40 40\" aria-hidden=\"true\"><path d=\"M5 8h5l4 18h17l4-13H12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linejoin=\"round\" stroke-linecap=\"round\"\/><circle cx=\"16\" cy=\"32\" r=\"2.2\" fill=\"currentColor\"\/><circle cx=\"29\" cy=\"32\" r=\"2.2\" fill=\"currentColor\"\/><\/svg>\r\n                <p class=\"eks-su__kicker\">Purchase and quotes<\/p>\r\n                <h2>Find the right setup for your team.<\/h2>\r\n                <p>Purchasing questions go directly to our sales team, not to support. They help you choose the right tools and license model.<\/p>\r\n                <ul class=\"eks-su__plain-list\">\r\n                    <li>License models and pricing<small>Overview of the available license options for RF::SUITE.<\/small><\/li>\r\n                    <li>Quotes<small>A quote for new licenses, additional modules or RF::FSBox hardware.<\/small><\/li>\r\n                    <li>Demonstrations<small>See the tools in action before you decide.<\/small><\/li>\r\n                    <li>Orders and invoices<small>Questions about existing orders, delivery or billing.<\/small><\/li>\r\n                <\/ul>\r\n                <div class=\"eks-su__actions\">\r\n                    <button class=\"eks-su__button\" type=\"button\" data-su-send=\"ed.cetni-ske|selas\" data-su-subject=\"[Sales] Quote request\">Write to sales<\/button>\r\n                    <a class=\"eks-su__link\" href=\"\/rf-suite\/licensing\/\">License models<\/a>\r\n                <\/div>\r\n            <\/article>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"eks-su__section\" id=\"eks-su-prepare\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap\">\r\n            <h2 class=\"eks-su__heading\">Prepare your request in one minute.<\/h2>\r\n            <p class=\"eks-su__lead\">The more we know from the start, the fewer questions we need to ask. Choose your topic, check the list and copy the template into your ticket or e-mail.<\/p>\r\n\r\n            <div class=\"eks-su__helper\">\r\n                <div class=\"eks-su__helper-bar\">\r\n                    <span class=\"eks-su__helper-label\">Your topic<\/span>\r\n                    <div class=\"eks-su__segments\" role=\"tablist\" aria-label=\"Request topic\">\r\n                        <button class=\"eks-su__segment\" type=\"button\" role=\"tab\" id=\"eks-su-seg-software\" aria-controls=\"eks-su-help-software\" aria-selected=\"true\" data-su-seg=\"software\">Software<\/button>\r\n                        <button class=\"eks-su__segment\" type=\"button\" role=\"tab\" id=\"eks-su-seg-fsbox\" aria-controls=\"eks-su-help-fsbox\" aria-selected=\"false\" data-su-seg=\"fsbox\">RF::FSBox<\/button>\r\n                        <button class=\"eks-su__segment\" type=\"button\" role=\"tab\" id=\"eks-su-seg-license\" aria-controls=\"eks-su-help-license\" aria-selected=\"false\" data-su-seg=\"license\">License<\/button>\r\n                        <button class=\"eks-su__segment\" type=\"button\" role=\"tab\" id=\"eks-su-seg-purchase\" aria-controls=\"eks-su-help-purchase\" aria-selected=\"false\" data-su-seg=\"purchase\">Purchase<\/button>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"eks-su__helper-panel\" role=\"tabpanel\" id=\"eks-su-help-software\" aria-labelledby=\"eks-su-seg-software\" data-su-panel=\"software\">\r\n                    <div>\r\n                        <h3>Please include<\/h3>\r\n                        <ul class=\"eks-su__check\">\r\n                            <li>Product name and exact version number<\/li>\r\n                            <li>Operating system of the computer<\/li>\r\n                            <li>What you did, what you expected and what happened<\/li>\r\n                            <li>Error message as text or screenshot<\/li>\r\n                            <li>Log files, if available<\/li>\r\n                            <li>Connected controllers or robots, if relevant<\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                    <div class=\"eks-su__template\">\r\n                        <pre data-su-template>Subject: [Support][Software] Product \u2013 short description\r\n\r\nProduct and version:\r\nOperating system:\r\nCustomer \/ company:\r\n\r\nWhat I did:\r\nWhat I expected:\r\nWhat happened instead:\r\n\r\nError message:\r\nConnected PLC \/ robot \/ connector:\r\nAttachments (logs, screenshots):<\/pre>\r\n                        <div class=\"eks-su__template-actions\">\r\n                            <button class=\"eks-su__button\" type=\"button\" data-su-copy>Copy template<\/button>\r\n                            <button class=\"eks-su__link\" type=\"button\" data-su-send=\"ed.cetni-ske|troppus\" data-su-subject=\"[Support][Software]\">Send by e-mail<\/button>\r\n                            <span class=\"eks-su__copy-status\" aria-live=\"polite\" data-su-status><\/span>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"eks-su__helper-panel\" role=\"tabpanel\" id=\"eks-su-help-fsbox\" aria-labelledby=\"eks-su-seg-fsbox\" data-su-panel=\"fsbox\">\r\n                    <div>\r\n                        <h3>Please include<\/h3>\r\n                        <ul class=\"eks-su__check\">\r\n                            <li>Serial number of the device<\/li>\r\n                            <li>Firmware version<\/li>\r\n                            <li>Fieldbus type and connected controller<\/li>\r\n                            <li>Network setup and IP addresses used<\/li>\r\n                            <li>Status of the device LEDs<\/li>\r\n                            <li>Since when the issue occurs and what changed before<\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                    <div class=\"eks-su__template\">\r\n                        <pre data-su-template>Subject: [Support][FSBox] short description\r\n\r\nSerial number:\r\nFirmware version:\r\nCustomer \/ company:\r\n\r\nFieldbus (PROFINET \/ PROFIBUS):\r\nConnected controller:\r\nNetwork setup \/ IP addresses:\r\n\r\nWhat happens:\r\nLED status:\r\nSince when \/ what changed before:\r\nAttachments (photos, screenshots):<\/pre>\r\n                        <div class=\"eks-su__template-actions\">\r\n                            <button class=\"eks-su__button\" type=\"button\" data-su-copy>Copy template<\/button>\r\n                            <button class=\"eks-su__link\" type=\"button\" data-su-send=\"ed.cetni-ske|troppus\" data-su-subject=\"[Support][FSBox]\">Send by e-mail<\/button>\r\n                            <span class=\"eks-su__copy-status\" aria-live=\"polite\" data-su-status><\/span>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"eks-su__helper-panel\" role=\"tabpanel\" id=\"eks-su-help-license\" aria-labelledby=\"eks-su-seg-license\" data-su-panel=\"license\">\r\n                    <div>\r\n                        <h3>Please include<\/h3>\r\n                        <ul class=\"eks-su__check\">\r\n                            <li>License ID or order number<\/li>\r\n                            <li>Product and version<\/li>\r\n                            <li>What you want to do (activate, move, renew)<\/li>\r\n                            <li>Error message as text or screenshot<\/li>\r\n                            <li>Name of the license holder or company<\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                    <div class=\"eks-su__template\">\r\n                        <pre data-su-template>Subject: [Support][License] activate \/ move \/ renew \/ error\r\n\r\nLicense ID or order number:\r\nProduct and version:\r\nCustomer \/ company:\r\n\r\nWhat I want to do:\r\nWhat happened:\r\nError message:\r\nAttachments (screenshots):<\/pre>\r\n                        <div class=\"eks-su__template-actions\">\r\n                            <button class=\"eks-su__button\" type=\"button\" data-su-copy>Copy template<\/button>\r\n                            <button class=\"eks-su__link\" type=\"button\" data-su-send=\"ed.cetni-ske|troppus\" data-su-subject=\"[Support][License]\">Send by e-mail<\/button>\r\n                            <span class=\"eks-su__copy-status\" aria-live=\"polite\" data-su-status><\/span>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"eks-su__helper-panel\" role=\"tabpanel\" id=\"eks-su-help-purchase\" aria-labelledby=\"eks-su-seg-purchase\" data-su-panel=\"purchase\">\r\n                    <div>\r\n                        <h3>Please include<\/h3>\r\n                        <ul class=\"eks-su__check\">\r\n                            <li>Which tools or hardware you are interested in<\/li>\r\n                            <li>Number of users or workstations<\/li>\r\n                            <li>Existing licenses, if any<\/li>\r\n                            <li>Planned start or project date<\/li>\r\n                            <li>For existing orders, the order or invoice number<\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                    <div class=\"eks-su__template\">\r\n                        <pre data-su-template>Subject: [Sales] quote \/ order \u2013 RF::SUITE or RF::FSBox\r\n\r\nCompany and contact person:\r\nTools \/ hardware of interest:\r\nNumber of users or workstations:\r\nExisting licenses:\r\nPlanned start:\r\n\r\nFor existing orders:\r\nOrder or invoice number:\r\nQuestion:<\/pre>\r\n                        <div class=\"eks-su__template-actions\">\r\n                            <button class=\"eks-su__button\" type=\"button\" data-su-copy>Copy template<\/button>\r\n                            <button class=\"eks-su__link\" type=\"button\" data-su-send=\"ed.cetni-ske|selas\" data-su-subject=\"[Sales]\">Send to sales<\/button>\r\n                            <span class=\"eks-su__copy-status\" aria-live=\"polite\" data-su-status><\/span>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"eks-su__section eks-su__band\" data-eks-surface=\"dark\">\r\n        <div class=\"eks-su__wrap\">\r\n            <h2 class=\"eks-su__heading\">How remote support works.<\/h2>\r\n            <p class=\"eks-su__lead\">Some issues are easier to solve when we can see the system. A shared session saves long explanations.<\/p>\r\n\r\n            <div class=\"eks-su__steps\">\r\n                <article class=\"eks-su__step\">\r\n                    <span>Step 1<\/span>\r\n                    <h3>Get in touch<\/h3>\r\n                    <p>Call the hotline or open a ticket and describe the issue.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__step\">\r\n                    <span>Step 2<\/span>\r\n                    <h3>Agree on a time<\/h3>\r\n                    <p>We schedule a session that fits your work and your system availability.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__step\">\r\n                    <span>Step 3<\/span>\r\n                    <h3>Start the session<\/h3>\r\n                    <p>You start the connection with <span class=\"eks-su__ph\">%%REMOTE_TOOL%%<\/span> using the code we give you.<\/p>\r\n                <\/article>\r\n                <article class=\"eks-su__step\">\r\n                    <span>Step 4<\/span>\r\n                    <h3>Solve it together<\/h3>\r\n                    <p>You see everything we do and can end the session at any time.<\/p>\r\n                <\/article>\r\n            <\/div>\r\n\r\n            <p class=\"eks-su__band-note\"><strong>Your system, your decision.<\/strong> A remote session only takes place when you start it. Follow your company's IT rules for remote access to engineering or production computers.<\/p>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"eks-su__section eks-su__section--tight\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap\">\r\n            <h2 class=\"eks-su__heading eks-su__heading--small\">Find answers yourself.<\/h2>\r\n\r\n            <div class=\"eks-su__resources\">\r\n                <a class=\"eks-su__resource\" href=\"%%PORTAL_URL%%\">\r\n                    <h3>Downloads and release notes<\/h3>\r\n                    <p>Current installers, updates and what changed in each version.<\/p>\r\n                    <span class=\"eks-su__resource-more\">Open the customer portal<\/span>\r\n                <\/a>\r\n                <a class=\"eks-su__resource\" href=\"%%PORTAL_URL%%\">\r\n                    <h3>Documentation<\/h3>\r\n                    <p>Manuals and technical documentation for RF::SUITE and RF::FSBox.<\/p>\r\n                    <span class=\"eks-su__resource-more\">View documentation<\/span>\r\n                <\/a>\r\n                <a class=\"eks-su__resource\" href=\"\/software-training\/\">\r\n                    <h3>Software training<\/h3>\r\n                    <p>Learn to use the tools efficiently and solve common tasks on your own.<\/p>\r\n                    <span class=\"eks-su__resource-more\">Explore training<\/span>\r\n                <\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"eks-su__section eks-su__section--surface\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap eks-su__faq\">\r\n            <h2 class=\"eks-su__heading eks-su__heading--small\">Frequently asked questions.<\/h2>\r\n\r\n            <div class=\"eks-su__faq-list\">\r\n                <details class=\"eks-su__faq-item\">\r\n                    <summary>What is the fastest way to get help when production is stopped?<\/summary>\r\n                    <div class=\"eks-su__faq-answer\">Call the support hotline. For urgent issues, a phone call is faster than a ticket because we can ask questions right away and, if needed, start a remote session.<\/div>\r\n                <\/details>\r\n                <details class=\"eks-su__faq-item\">\r\n                    <summary>What information should my request include?<\/summary>\r\n                    <div class=\"eks-su__faq-answer\">Product and version, a short description of what happened, the error message and log files if available. For RF::FSBox, the serial number and firmware version. The request helper on this page lists everything per topic.<\/div>\r\n                <\/details>\r\n                <details class=\"eks-su__faq-item\">\r\n                    <summary>Where can I download installers and updates?<\/summary>\r\n                    <div class=\"eks-su__faq-answer\">Installers, updates, release notes and documentation are available in the customer portal. You need your customer login to access them.<\/div>\r\n                <\/details>\r\n                <details class=\"eks-su__faq-item\">\r\n                    <summary>How does remote support work?<\/summary>\r\n                    <div class=\"eks-su__faq-answer\">After you contact us, we agree on a time. You start the session yourself using a code we provide. You see everything our support engineer does and can end the session at any time.<\/div>\r\n                <\/details>\r\n                <details class=\"eks-su__faq-item\">\r\n                    <summary>My license activation fails. What should I do?<\/summary>\r\n                    <div class=\"eks-su__faq-answer\">Open a ticket with your license ID, the product version and the exact error message or a screenshot. With this information, most activation issues can be solved quickly.<\/div>\r\n                <\/details>\r\n                <details class=\"eks-su__faq-item\">\r\n                    <summary>Can I move my license to another computer?<\/summary>\r\n                    <div class=\"eks-su__faq-answer\">Contact support with your license ID. We explain the options that apply to your license type and help you move it.<\/div>\r\n                <\/details>\r\n                <details class=\"eks-su__faq-item\">\r\n                    <summary>My RF::FSBox seems to be defective. What happens next?<\/summary>\r\n                    <div class=\"eks-su__faq-answer\">Open a ticket with the serial number, firmware version and a description of the behavior. We first check configuration and network together with you. If the device is defective, we agree on repair or replacement.<\/div>\r\n                <\/details>\r\n                <details class=\"eks-su__faq-item\">\r\n                    <summary>How do I get a quote for new licenses or hardware?<\/summary>\r\n                    <div class=\"eks-su__faq-answer\">Write to our sales team using the \u201cWrite to sales\u201d button in the purchase section. Include the tools you are interested in, the number of users and your planned start. The licensing page gives an overview of the available license models.<\/div>\r\n                <\/details>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"eks-su__section\" data-eks-surface=\"light\">\r\n        <div class=\"eks-su__wrap\">\r\n            <div class=\"eks-su__cta\" data-eks-surface=\"dark\">\r\n                <h2>Still stuck? Let us take a look.<\/h2>\r\n                <p>Describe the issue in a ticket or call the hotline. 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